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Excellent help at all times , just a phone call away

Rated 5 out of 5
April 7, 2021

Great service , I had an issue with hot water at the start, thought it could be a valve , rang Daxom, a new one came next day and a phone call to run me through, no problem with the valve. I had set water input wrong but sorted it over the phone. Then I had a problem over the Easter holidays, took a little video and sent it to Daxom. With a call back from Daxom in minutes on Good Friday it was solved. I had accidentally turned on the timing mode, with a touch of one button it was all sorted.
Great Service Great Help Five stars 🙂

Ian Burnage Northamptonshire

Wales winter

Rated 5 out of 5
February 14, 2021

golly, a freezing Welsh winter, snow falling heavily, I place my hand on a radiator to discover a less than welcoming warmth!
Dash up to have a look at the boiler, to see a drip of water ominously lurking where there shouldn’t be,
I messaged Daxom, for advice Saturday afternoon.
Almost instantly I get a phone call back, and we begin to work through a pressure issue.
Uwe is fantastic, he is so helpful, taking us through every step.
Our system is brand new, and has a few teething problems.
I can’t recommend Daxom enough, every step of the way I have received clear help, Uwe has patiently guided and helped us understand all the intricacies of the controls, using WhatsApp video talking through every step, I feel so much more confident and after an hour we had a nice toasty warm house, no need for a plumber.
Fabulous service, great product.

Pebbles Bennetto Wales

Excellent customer service

Rated 5 out of 5
February 12, 2021

We bought this boiler because we’d heard very positive reviews & found the price to be very competitive. When it came to fitting the boiler our electrician found a fault with the unit, I notified Daxom at 10pm that night & had a response first thing the following morning that they would send an engineer out ASAP. Daxom did everything in their power to resolve the matter including replacing the unit for a newer model within 24hrs & their engineers then fitted it for us free of charge. I felt Daxom made the issue as stress free as possible & I’m sure I wouldn’t have had the same great service from another company. Very easy to contact, good price & have had no issues with the boiler since fitting. It works perfectly, is quiet when running & doesn’t seem to be overly expensive to run. Would definitely recommend

Hannah Lancaster
About us
Daxom Installation and Services Ltd - the manufacturer's approved engineering company for all installation and service requirements. Qualified engineers, reliable services and fully insured. Daxom Electric Combi Boilers go where other Boilers can’t.
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